FAQs

• What's the difference between STA and MTA?

  The key differences between Short Term Accommodation (STA) and Medium Term Accommodation (MTA) are:

  • Length of Stay: STA is for stays up to 28 days, while MTA is for stays up to 90 days. You can use your allocated funding days in one continuous stay or spread them across multiple stays, as you prefer.
  • Purpose of Stay: STA is more flexible and can be used for various reasons, including respite and trialling new living arrangements. MTA is mainly for temporary relocation while your permanent housing is being arranged. For example, if you’ve been discharged from hospital and your permanent residence requires modifications before you can return.
  • Accommodation Type: Both STA and MTA cover similar accommodation settings, but MTA may also include rental properties and supported living environments.

• If I am approved for MTA, do I need approval for STA too?

  Your NDIS plan will clearly state if you’ve been approved for Short Term Accommodation (STA) or Medium Term Accommodation (MTA). You don’t need approval for both; you only require approval for the specific type of accommodation you wish to access. So, if you have MTA approval, you don’t need STA approval, and vice versa.

• Can I extend my stay if needed?

  Medium Term Accommodation (MTA):

  While MTA provides flexibility, stays are generally limited to 90 days. It’s intended as a temporary housing option while you’re waiting for a more permanent living arrangement. However, if unforeseen circumstances necessitate a longer stay, you can request an extension from the NDIS. You’ll need to provide documentation explaining why the extension is required and how it might affect your transition to your permanent housing.

  Short Term Accommodation (STA):

  STA offers a shorter stay, typically up to 28 days. This is suitable for situations like temporary breaks from your usual living environment or short-term support needs. You have flexibility within this timeframe. You can use all your allocated days in one longer stay or spread them out over multiple visits, depending on your individual needs.

• What types of accommodation do you have available at Caring Australia?

  One-bedroom apartments: These provide a private space with a bedroom, ensuite bathroom, and kitchenette for a more independent living experience.

  Studio apartments: Our studios offer a cozy and functional living space with a combined bedroom and living area, along with a private bathroom and kitchenette.

• Can I bring my own Support Worker when I stay for STA or MTA?

  For personal care needs, due to insurance requirements, you’ll be supported by our qualified Caring Australia disability support workers. This ensures we can deliver the highest standard of care and meet all necessary safety protocols.
  However, for other support services such as community access or assistance with household tasks, you have more flexibility. You’re welcome to choose a disability support worker you’re familiar with, as long as they are registered and qualified to provide the specific services you require.

  We’re happy to discuss your individual needs and help you navigate these options during your stay.

• How far in advance should I book my MTA/STA stay?

  We appreciate as much notice as possible when you’re booking your stay with us. This allows us to ensure we have the right accommodation and support services available to best meet your needs.

  However, we understand that unexpected situations can occur. In these instances, we’ll do our best to accommodate emergency bookings for MTA/STA stays, subject to availability.

• What is your cancellation policy for accommodation stay?

  Our accommodation cancellation policy follows the NDIS guidelines. Here’s a summary:

  • More than 14 days’ notice: No cancellation fees apply.
  • Between 7 and 14 days’ notice: Up to 50% of the total cost of your stay may be charged.
  • Less than 7 days’ notice or no-show: You may be charged the full cost of your stay.

  Please note: These are general guidelines, and we’ll consider individual circumstances. We recommend contacting us directly to discuss your situation and explore any possible options.

  However, we understand that unexpected situations can occur. In these instances, we’ll do our best to accommodate emergency bookings for MTA/STA stays, subject to availability.

• Can I visit the accommodation before I make a booking?

  Absolutely! We encourage you to experience Caring Australia before booking your stay. We offer personalised tours where you can view our one-bedroom and studio apartments, as well as all the facilities we provide.

  Simply visit our website and book a tour at a time that suits you. We’d be delighted to show you around!

• What happens if I need longer-term accommodation after my short or medium-term accommodation?

  If you need long-term accommodation after your stay, we can often assist you in finding suitable options, such as Supported Independent Living (SIL) or Specialist Disability Accommodation (SDA). This will depend on the NDIS funding you have available. We’ll work with you to find an appropriate NDIS housing solution that meets your needs.

• Are meals provided during my stay in short and medium-term accommodation?

  For Short Term Accommodation (STA):

  Yes, meals are usually included as part of the STA funding under the NDIS. This is because STA is designed to provide a comprehensive support package, including accommodation, personal care, and meals.

  For Medium Term Accommodation (MTA):

  No, meals are not typically included as part of the MTA funding under the NDIS. MTA funding primarily covers the cost of the accommodation itself. You’ll generally need to budget for your own meals or explore other funding options within your NDIS plan to cover food expenses.

• How long can I stay in short and medium-term accommodation?

  The length of your stay can vary depending on your needs. Short Term Accommodation is funded through your NDIS plan and provides up to 28 days per year. Medium Term Accommodation allows you to stay away from your usual home for up to 90 days per year.